Microsoft Dynamics CRM is a full-fledged customer care and sales/marketing management system being used by many small to large size business around the globe. In Dynamics CRM, you will gain hands-on knowledge on business processes and how those are implemented in the system to achieve automation. You will learn system management and customization and the steps to generate various reports for the business and management decisions.

This course introduces the capabilities of Dynamics CRM 2013 that allow you to track and manage the sales and customer related activities, and gives insight on the tools available to analyze and report on sales information.