Our solution delivery model is at every point guided by our compliance with international standards and best practices. This means that at any time we have reason to work with you, you are assured of world-class service delivery.

Engage

We believe in getting it right. That means thorough preparation whether it is a completely new solution requirement or the upgrading of an existing solution. Our team will work with you to develop a solution that meets your requirements and take the necessary measures to ensure that it works. This could mean doing an infrastructure readiness review to assess the viability of a solution or a proof of concept in order to prove key elements of the solution. Our goal is to ultimately deliver a solution proposal that fits your business.

Build

We’ve packed 25 years of solution deployment best practice into our approach and methodologies enabling us to deliver projects efficiently and often within significantly reduced timeframes, without compromising on efficacy, when compared to similar implementations.

Design

Based on discussions with you and tapping into our wealth of experience, we are able to demonstrate our understanding of your requirements during presentation sessions specifically organized for you. This enables you to visualize the impact of our solution recommendation on your operations.

Installation

Our installation services include the loading of Enterprise Applications on your operating IT platform and tuning this for optimal performance.

Implementation

Using the One Point Implementation Methodology implementation approach, we work with your project team to configure our applications for your business. This way, we are able to flex the system to meet your particular needs.

We also carry out a Post-Implementation Review exercise with you to evaluate how well your needs have been addressed by the implementation exercise.

Training

We offer implementation training to your project team members at the commencement of the project. We also offer product overview and in-depth training courses on an on-going basis to your different categories of users.

Support

To ensure that you derive full value from your investment in our solutions, we provide full back-up support to our customers, who are encouraged to have a maintenance contract with us. Requests, issues and queries are effectively handled by our dedicated team of support professionals.

To find out more information and how we can help you, feel free to get in touch on +92 (0)21 3454 0908 or email support@synergy.net.pk